Cellairis Call Center - How the Appointment Setting Process works

How the Appointment Setting Process works at Cellairis

Appointment Setting at Cellairis call center follows a clearly-defined, scripted result-oriented process that goes through the following stages:

• Managing inbound calls and chats for service
• Validating device type, color and type of repair through qualifying questions
• Appointment scheduling
• QA processes to validate and verify appointments
• Online appointment management system

Cellairis' streamlined online appointment management system is accessible to registered users at your organization from any browser, at any time. The appointment management system is updated at all times to keep track of the sales process and conversion scenario.

Personnel skilled in sales

Cellairis call center does not view appointment setting as a routine low-end function. Our appointment setting service section is staffed by seasoned salespersons and industry experts who have a flair for selling and are extremely articulate. They can engage intelligently with the highest level decision makers on technical and usability aspects of the products and services we offer

Digital recording and tracking of appointments

At Cellairis we deploy state-of-the-art appointment recording and tracking systems to ensure that no prospect is unaccounted for. Customers can access appointments and leads on our online appointment management system from anywhere, anytime. Our system sends out confirmation emails that include: price, device, appointment time and date, customer phone number, store phone number, warranty information, address, store directions (inside the mall / Walmart), and a link that when the customer clicks on it will give them directions right to the store. This makes the appointment process easy for the customer and helps ensure they show up for appointment. Also these emails can be set up to be sent to the store email address as well.

Superior QA

Appointments scheduled by Cellairis have a high closure rate because they go through stringent appointment validation and verification measures. The QA processes that we have put in place helps to stay focused on your real customers and their needs.

Outsource Your Appointment Setting Services to Cellairis

We offer customized pricing on repairs

We record 100% of all calls

Our software gives the callers the ability to stay on the line, request a callback, or leave a message if everyone is on a call. You do not have this option if you are on a call with a customer on a landline in a store.  We do not miss calls.

Why Outsource Live Telephone and Chat Support Services?

1. Concentrate on core competencies:Outsourcing live support services can enable your organization to concentrate more on your company's core competencies. You can pay more attention to sales, walk-by services and repairs, while your customers' queries are answered by professionals.
2. Answer queries immediately:Telephone

Chat support has advantages when compared to email support as your customers' queries are answered and appointments booked immediately and no need for follow-ups.

Hours- we are open Mon-Sat 9-8 and Sun 10-7 EST so we cover the majority of the day, and certainly the busiest hours. If you are open past 8 PM EST we have the ability to forward all of the calls for you location to your store phone.

Our Call Center will call back all ³no show² appointments and attempt to get them back on your schedule.

Outsourcing chat support can help you save on time, effort and resources, while seeing an increase in your revenue.